Questions & Answers
Answers to the questions we are asked most often before a reservation.
Can I eat crab dishes at a Japanese restaurant in Tokyo?
Yes. At Kioicho Ransen, the Japanese restaurant in Hotel New Otani Tokyo, crab is bought live and made into kaiseki through the seasons: live Matsuba crab of 1.2 kg and over from November to March, female snow crab from October to December, and extra-large live hairy crab of over 1 kg from Hokkaido.
Do you have a Matsuba crab full course?
From November to March we serve the Matsuba Crab Full Course (¥120,000, tax included, service charge extra), with every dish made from Matsuba crab: sashimi-style arai, a crab dumpling in clear soup, grilled crab, shabu-shabu in crab miso and rice cooked in a donabe pot.
How much does a meal cost?
Lunch starts at ¥11,000 (Kaiseki Course “Rindo”), dinner at ¥22,000 (“Yuzuriha”). Other courses include Female Snow Crab & Seasonal Flavours at ¥25,300, Kaiseki Course “Bimi-Shoryo” at ¥33,000, Kaiseki Course “Ruri” at ¥44,000 and the Matsuba Crab Full Course at ¥120,000. Prices include tax; a 15% service charge is added.
Where are you?
4-1 Kioicho, Chiyoda-ku, Tokyo, on the Arcade Floor of The Main, Hotel New Otani, just inside the Kioizaka entrance, close to Akasaka-mitsuke.
Do you have private rooms?
There are three private rooms: Kaede (2 to 4 guests, Western-style), Aoi (4 to 6, table seating) and Izumi (6 to 12, a tatami room set with a table). Room charges are ¥5,500 for Kaede and Aoi, and ¥11,000 for Izumi (tax included).
Is there counter seating?
Yes. Twelve seats at a counter of Japanese cypress, where you can watch the chef at work.
Is it suitable for business dinners and celebrations?
Our three private rooms, for two to twelve guests, are used for business dinners and celebrations. There is also a celebration course, “Yuzuriha”.
Do you serve handmade soba?
Yes. The chef makes soba by hand himself, in the sotoichi style: buckwheat flour with just a little binder. At lunch there is also a handmade-soba kaiseki course, “Rindo” (¥11,000).
Do you serve pufferfish (fugu)?
From October to February we serve a course of wild tiger pufferfish from Shimonoseki (¥99,000).
What are your opening hours?
Weekdays: lunch 11:30 to 14:30 (last order 13:30), dinner 17:00 to 22:30 (last order 21:00). Saturdays, Sundays and holidays: lunch 11:30 to 15:00 (last order 14:00), dinner 17:00 to 21:30 (last order 20:00). Open every day.
Which payment methods do you accept?
VISA, AMEX, JCB, Mastercard, Diners, UnionPay and PayPay.
Can I bring children?
Children are welcome in the private rooms only. A Children’s Three-tier Bento Box (¥5,500, reservation required) is available.
Is there a dress code?
We ask guests to avoid very casual clothes such as T-shirts, and strong perfume. The restaurant is non-smoking throughout.
Can I reserve in English, or from overseas?
Yes, through Tabelog's online booking or by e-mail at kioicho@ransen.jp. Reservations in English are taken by e-mail. Telephone calls are answered in Japanese.
Do you cater for vegetarians?
Yes. Please let us know when you reserve.
Is there a cancellation charge?
For course reservations, 50% the day before and 100% on the day. For seat-only reservations, ¥5,000 per person the day before and ¥10,000 per person on the day. For parties of eight or more, an additional 30% for courses, or ¥3,000 per person for seat-only reservations, applies from six days before. The same applies when the party size is reduced.
Do you hold cooking classes?
Yes. Cooking classes (¥13,000) are reserved through a dedicated form.
Is there a bar?
BAR RANSEN Hanare is on the same Arcade Floor.
Do you have a restaurant in Fukuoka?
Yes. Kioicho Ransen Nishinakasu opened in Nishinakasu, Fukuoka in October 2026, serving crab kaiseki and handmade soba.
For anything else, please e-mail us (or call us in Japanese).kioicho@ransen.jp+81 3-3514-1751